At 184 pages, the User Guide is a little daunting for someone brand new to the Shipping Solutions export software. There is one section of the User Guide, however, that is written just for the new user. Starting on page 34 is a section called Getting Started with Shipping Solutions. Read these 10 short pages (with lots of pictures), and you’ll have the gist of how Shipping Solutions works. Don’t have a User Guide? Go to the User Guide page on our website, scroll down the page to the Getting Started Guide, and click the orange button to view it on screen or save it to your computer.
Our website has an eight-minute video that walks you through your first shipment, and, along with the Getting Started section in the User Guide, will give you a good start to learning Shipping Solutions. Once you have a basic understanding of how to use Shipping Solutions, check out all the videos available on the website. And if you have trouble viewing the videos on our website, you can also find them on our YouTube channel.
Once you start to get familiar with Shipping Solutions, there are other resources you can make use of. I’ve already mentioned the full User Guide, which is helpful if you’ve got a specific question about a tab, screen or feature as you are using the software. Our Video Library has videos on specific features as well as step-by-step instructions on how to complete some of the export documents.
My blog posts, such as this one, are full of Shipping Solutions tips. You can browse my author page or click the search button to search for a specific topic. You can also check out our FAQs on our Shipping Solutions Support page.
Always feel free to give us a call at 651-905-1727 or send an email to help@shipsolutions.com. We often answer your call or email right away, but if we can’t, we do our best to get back to you within one business day.
Our success depends on your success as a Shipping Solutions user, so please don't hesitate to reach out!