Shipping Solutions® Support

"You really can't ask for better customer service." - Debbie Romine McMillan, Spenco Medical Corp.

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At Shipping Solutions, we take pride in providing the highest quality of support—both before and after you invest in our software. We want to make it as easy as possible for you to get the help you need.

Talk to Us!



In those rare occasions when we don't answer your phone calls immediately, leave us a message and we'll call you back as soon as possible. Or send us an email:



Get Your User Guide

The Shipping Solutions User Guide provides detailed instructions for installing, configuring and using the software including an explanation of the type of information that should be entered on every screen on the EZ Start and Database tabs.

Download User Guide

Learn with Free Videos

Learn the basics of using Shipping Solutions software with the Getting Started video. Go deeper and brush up on all the software’s capabilities with a complete library of quick tutorials.

View Video Tutorials

Your Annual Maintenance Program

If you have an active Annual Maintenance Program (AMP) agreement with your Shipping Solutions software, you can log in to your AMP pages and download software updates anytime.

AMP Login

Frequently Asked Questions

Do you have questions about Shipping Solutions? Many of your questions may have already been asked. View our list of Frequently Asked Questions (FAQ) for quick answers to common questions.

Read FAQs

Release History

Make sure you’re using the most up-to-date version of Shipping Solutions. View the history of our software releases.

View Release History

Share Your Screen

Sometimes during phone calls with our technical support team, we may ask you to share your computer screen with us, so we can see what's happening in the Shipping Solutions software. Click the button below to login.

Establish Support Connection

System Requirements

Recommended Minimum Hardware:

  • Processor1 GHz
  • RAM1 GB
  • Disk Space3 GB

Supported Operating Systems:

  • Windows 7 or higher.

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