Shipping Solutions® Support
"You really can't ask for better customer service." - Debbie Romine McMillan, Spenco Medical Corp.
At Shipping Solutions, we take pride in providing the highest quality of support—both before and after you invest in our software. We want to make it as easy as possible for you to get the help you need.
Talk to Us!
Telephone
651-905-1727
In those rare occasions when we don't answer your phone calls immediately, leave us a message and we'll call you back as soon as possible. Or send us an email:
Email
help@shipsolutions.com
Get Your User Guide
The Shipping Solutions User Guide provides detailed instructions for installing, configuring and using the software including an explanation of the type of information that should be entered on every screen on the EZ Start and Database tabs.
Learn with Free Videos
Learn the basics of using Shipping Solutions software with the Getting Started video. Go deeper and brush up on all the software’s capabilities with a complete library of quick tutorials.
Your Annual Maintenance Program
If you have an active Annual Maintenance Program (AMP) agreement with your Shipping Solutions software, you can log in to your AMP pages and download software updates anytime.
Frequently Asked Questions
Do you have questions about Shipping Solutions? Many of your questions may have already been asked. View our list of Frequently Asked Questions (FAQ) for quick answers to common questions.
Release History
Make sure you’re using the most up-to-date version of Shipping Solutions. View the history of our software releases.
Share Your Screen
Sometimes during phone calls with our technical support team, we may ask you to share your computer screen with us, so we can see what's happening in the Shipping Solutions software. Click the button below to login.
System Requirements
Recommended Minimum Hardware:
- Processor1 GHz
- RAM1 GB
- Disk Space3 GB
Supported Operating Systems:
- Windows 7 or higher.
See how radically Shipping Solutions can improve your export forms process
What our customers say about us
The money we spent to renew the AMP for Shipping Solutions probably just saved us 100 times that in a fine we could have incurred if the shipment had gone through. Having peace of mind is really awesome.
Nancy McMullen
WinSystems
Forwarders have asked us who we use to create our forms.
Mardelle Thompson
Rubadue Wire
I was given a new role in export logistics with the throttle on GO, and I truly have enjoyed embracing the ease of working in Shipping Solutions for all Custom forms! Thank you for your patience in my learning curve as you are great educators in the software! I love advancing my Shipping Solutions skills. Shipping Solutions has made creating the required Custom forms for exporting and importing so incredibly easy!
Linda Lashendock
Andersen Sterilizers
This week we sent 75 truckloads from Texas to Canada, and I don’t know what I’d do if I didn’t have the software.
Mark Tramontina
Sabre Industries Inc.
Even if you’re a small company and you consider the costs to be high, when you use it you’ll realize what a time saver it is. You will quickly return the costs of the software.
Kim Bargery
Christie Medical Holdings
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