Congratulations! You sold a piece of your equipment and machinery to a customer in the United Kingdom who also purchased an extended warranty and service agreement from your firm.
Before you shipped your equipment to this new customer, of course, you verified that the goods did not require an export license and that the customer was not listed as a restricted end-user by any U.S. government agency.
Now, some months later, the equipment that you sold to your British customer has broken, and they wish to return the item for repair. They have asked you for guidance on how to proceed. It is urgent. You want to be sure that the return process is as inexpensive as possible and without any delays in shipping, handling, customs clearance, repair, and return.
Here are some steps that will help you make arrangements that will ease the flow of paperwork and goods between you and your customer.